Description

Are you a customer-centric individual looking for an impactful role driving strategic business decisions that better serve customers and make their lives better? We are hiring an experienced Program Manager to serve as a central coordination hub for Japan Operations long-term planning. This is a high-visibility role that communicates directly with Director and VP leadership, connecting Finance, Business teams, and WW senior leadership through structured planning cycles and ad-hoc strategic initiatives. The candidate will drive end-to-end planning processes and executive-level reporting across multiple cadences.

Key job responsibilities

Strategic Planning Cycles

SPS (Strategic Planning Session): Lead coordination of inputs, narrative development, and deliverables for the annual strategic planning session; facilitate workshops and brainstorms to generate bold ideas

OP1 (3-Year Forward Plan): Drive the Operational Plan 1 cycle end-to-end - aligning Finance and Business teams on long-range targets, investment asks, and network strategy

OP2 (Annual/Monthly Plan): Coordinate the Operational Plan 2 process, ensuring monthly granularity for the year ahead is aligned across stakeholders

QxG (Quarterly Guidance): Manage quarterly guidance cycles, bridging Finance forecasts with operational reality for leadership alignment

Business Reporting & Communication

Own and deliver executive-level business result reporting including MBR (Monthly Business Review) and QBR (Quarterly Business Review)

Develop clear narratives connecting operational performance to strategic goals for Director/VP and WW senior leadership audiences

Special Missions & Strategic Initiatives

Execute high-priority assignments from Director/VP - including workshops, brainstorming sessions, and cross-functional deep dives

Generate and structure "big ideas" for incorporation into SPS, OP1, and OP2 planning cycles

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

- English: Intermediate (able to attend internal meetings, able to negotiate internally)

PREFERRED QUALIFICATIONS

- 2+ years of supply chain experience

- Experience working cross functionally with non-tech teams

- MBA

- Speak, write, and read fluently in Japanese at a business level or above (N1+)

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