Description

Ever wondered what it takes to make millions of grocery products perfectly discoverable, instantly trustworthy, and irresistibly clickable for customers? That's exactly what this role is about.

Amazon Fresh APAC is looking for a bold, data-obsessed Program Manager to own Catalogue Excellence - the engine that powers how customers find, evaluate, and buy grocery products across Japan. You'll be at the epicenter of one of our top 3 growth bets: making Amazon a regular grocery shopping destination for customers. And here's the thing - none of that happens without catalogue quality as purchasing perishable groceries without physical inspection is also a big bet for customer.

In this role, you won't just manage processes for better catalogue goals- you'll hunt down invisible defects that silently erode customer trust and business performance, break down silos between Core Retail and Fresh to solve shared catalogue problems that no single team can fix alone, and partner with innovative data science teams building AI-powered detection systems that are redefining how Amazon thinks about product quality at scale.

If you love turning messy, cross-functional challenges into elegant, measurable programs - and you get a thrill from knowing that your work directly impacts what millions of customers see, click, and buy - this is your role.

This role needs to be based in Tokyo (HND10).

Key job responsibilities

1. Catalogue Excellence & CX Impact

• \tOwn end-to-end catalogue quality standards for Grocery selection - you are the guardian of every product title, image, attribute, and description that shapes the customer's first impression and drives conversion across channels (SSD-G, QC, and Fresh)

• \tDefine and monitor catalogue health KPIs (CDQ, GCR, and other as needed) and build quality gates across the entire selection funnel - from pre-onboarding through ASIN activation

• \tHunt down and eliminate catalogue defects that create real customer pain: ASINs that appear in search but can't be purchased, pricing errors that destroy competitiveness, and missing attributes that break recommendation surfaces as well as inconsistent taxonomy

• \tTurn customer behavior data, conversion metrics, and CX signals into a prioritized roadmap of high-impact catalogue quality initiatives

2. Cross-Functional Coordination Across Business Lines

• \tBe the driving force for shared catalogue issues spanning Core Retail, 3P Marketplace, and Fresh - BLMA cleanup and Grocery ASIN rule setting require alignment across Seller, Core, Fresh, and GP. Currently no one leads these cross-functional problem solving

• \tBuild and run cross-functional governance mechanisms (regular reviews, escalation paths, shared dashboards) that create real alignment and accountability - not just meetings

• \tPartner with Retail Business Services (RBS), vendor management, and instock team to establish clear remediation workflows and defect ownership across channels

• \tConnect the dots between Japan-specific catalogue requirements and worldwide standards, ensuring we learn from (and contribute to) global best practices

3. Data Science Partnership & Operational Excellence

• \tWork hand-in-hand with JCI/JST data science teams to operationalize the Silent Value Leakage Detection framework - a groundbreaking multi-layer system that catches invisible catalogue defects compounding across the selection funnel, CX frictions, recommendation gaps, and session abandonment patterns that traditional analytics miss entirely

• \tBe the translator between science and business - turning defect detection signals, anomaly alerts, and root-cause analyses into actionable remediation programs with clear owners, timelines, and success metrics

BASIC QUALIFICATIONS

- 8+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Experience working cross functionally with tech and non-tech teams

- Speak, write, and read fluently in Japanese at a business level or above (N1+)

- English language at business level or above (speak, write, and read)

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Experience implementing repeatable processes and driving automation or standardization

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