Description

This position sits within the Chase Branded Cards organization of Card Services, a key business within Chase's Consumer & Community Banking group. The role will be a leader on the Sapphire team, collaborating with key stakeholders across the firm to inform overall priorities and objectives for strategic investment and portfolio optimization.

As a Portfolio Strategy Director on the Sapphire business team, you will serve as a key leader and champion of ongoing portfolio optimization, engagement, and growth across Sapphire.

Job responsibilities:

• Understand P&L and economics of products to inform engagement strategies around spend and lend, benefits messaging, features, and pricing
• Develop systematic reporting and analysis on: product segment profiles, sales and rewards dynamics, results vs. budget to understand key drivers and opportunities to pivot strategic initiatives and roadmap
• Analyze customer trend, mix, and behavior dynamics that will drive prioritization of product, messaging, and strategy decisions
• Lead Sapphire customer segmentation and profiling, managing segment-specific treatments to drive portfolio growth and profitability of the backbook
• Liaise with portfolio Risk management on spend capacity and lending strategies specifically tailored to the Sapphire portfolio while effectively managing business risk
• Create holistic learning agenda with Analytics, Risk, Finance and COE teams, structure tests and synthesize results to maximize learnings and inform strategies and roadmaps
• Develop materials for EMRs & Business Reviews with executive leadership and other forums by crafting a comprehensive story of the Sapphire strategy, managing to OKRs and business results

Required qualifications, capabilities, and skills:

• 10+ years analytics or finance experience
• Outstanding relationship management and ability to work and influence within a highly matrixed structure
• Strong attention to detail and problem solving capabilities; ability to take a strategic idea and manage to market implementation
• Strong understanding of customer insights, p&l dynamics, and data analysis to inform product decisions
• Excellent written and verbal communication skills across varying seniority levels internally and externally
• Proactive, strategic, and results driven with the ability to prioritize and manage multiple complex initiatives and deliverables at the same time
• Bachelor's degree required
  
  Preferred qualifications, capabilities and skills:
• MBA preferred
• credit card portfolio marketing and lending experience highly desired

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n