Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
Plans and executes strategies to meet the Grievance & Appeals organization's long-range goals. Evaluates and develops new initiatives and analyzes business opportunities. Develops proposals, including feasibility studies, for new opportunities. Identifies, analyzes and compares alternative opportunities for solutions and adopting new technologies.

• Acts as a top-level specialist to develop strategic plans that leverage key insights from research, analysis, and financial evaluation.
• Adapts the strategic plan to maximize the potential of the organization.
• Advises departments to drive growth and enhance organizational capabilities.
• Applies highly developed knowledge of scenario planning to anticipate potential outcomes based on selected criteria.
• Promotes effective internal communications within the department to facilitate the alignment of team processes and platforms with strategic objectives.
• Consults with G&A leaders on strengths, weaknesses, opportunities, and threats to support business growth and the strategic plan.
• Helps develop a strategic planning framework that defines timelines, milestones, and deliverables throughout the implementation process.
• Plans strategic projects and initiatives aimed at driving organizational growth, efficiency, and innovation.
• Designs and develops strategic plan that identifies and capitalizes on growth opportunities while avoiding potential disruptions.

Required Qualifications

• 7-10 years relevant corporate work experience
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence

Preferred Qualifications

• Experience with G&A Systems (i.e., MHK, CATS, DAG)
• Experience working in SAFe Agile environment, partnering with IT functions
• Driven process improvements, established new processes, or improvements for department
• Comfortable presenting to senior leadership

Education

Bachelor's degree or equivalent work experience (Highschool + 4 years of relevant work experience.) MBA preferred.

Pay Range

The typical pay range for this role is:

$67,900.00 - $199,144.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 11/07/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.