Description

Position Overview

The Amazon B2B Payment & Lending team provides payment services including various payment methods to customers using Amazon Business. This position, as a Senior Program Manager, is responsible for defining and executing the Go-to-Market strategy for payment method centered on Pay By Invoice (PBI), while driving continuous improvement of customer experience.

You will identify improvement opportunities from customer feedback and lead initiatives from strategy to execution in collaboration with various stakeholders both domestically and internationally (Product, Credit, Marketing, Sales, Customer Service, Financial Operations, etc.). Additionally, you will lead feature launches by working with product teams to define requirements needed for Australian customers and coordinating with various internal departments.

Why This Position

Amazon Business is a rapidly growing business, and we are looking for someone who can take initiative even in this highly dynamic environment. This position offers extensive exposure to product management processes and opportunities to collaborate with engineers and product managers, making it an excellent career path toward becoming a Product Manager or moving into General Management positions.

You will have opportunities to work closely with stakeholders overseas (US, EU, JP, etc.) as well as various departments in Australia, and lead global projects. This is a position where you can demonstrate your ability to influence stakeholders, make data-driven decisions, and deliver projects and resolve issues.

Key job responsibilities

Go-to-Market Strategy

• \tDefine the Go-to-Market strategy and roadmap for business customers in Australia, and drive customer adoption of payment services centered on our flagship product "Pay By Invoice"

• \tWork with partner teams to influence their roadmap and priorities to deliver against the GTM strategy for Voice of Customer (VoC) Program

• \tBe the advocate for our customers and lead team to set up VoC and research mechanism/program to enable us to identify opportunities to improve customer experience, drive engagement and increase GTM effectiveness

• \tCollect customer feedback, identify areas requiring service improvements, and propose and execute improvement initiatives

Product Improvement and Launch Management

• \tDefine feature improvement roadmap. Manage the backlog of feature requests and determine prioritization and trade-offs to achieve alignment across various departments

• \tLead feature launches by working with product owners to confirm requirements needed and leading projects together with relevant stakeholders

• \tIdentify root causes of service issues and work with Product Managers and Engineers to resolve them. Build new processes to prevent similar issues

Metrics Management and Reporting

• \tOwn key adoption metrics, inclusive of reporting, driving progress against goals and representing the business in regular business reviews

• \tRegularly report project / program progress to leadership

About the team

The Amazon B2B Payments and Lending team revolutionizes financial services for businesses of all sizes anywhere in the world, enabling them to delight their customers and make a positive impact to the communities they serve. We never stop innovating to earn their trust by leveraging our scale, insights, and technology, and raise the bar with simple, secure, and seamless solutions.

BASIC QUALIFICATIONS

- 6+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Advance English written and communication abilities, including experience of high level negotiation and successful internal and external relationship management

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- MBA

- Japanese: Intermediate (able to attend internal meetings, negotiate internally)

- 3+ years of payment industry experience

- Working experience in B-to-B products or business

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.