Description

Cognizant France is hiring a Senior Account Manager - Associate Director to form an integral part of the continued rapid growth of Cognizant's French Sales team, expanding our global service portfolio from Consulting, Technology and Outsourcing services for large accounts in France. The role will involve daily exposure to our clients and Cognizant senior management, reporting into our Manufacturing, Logistics, Energy & Utilities Client Partner in La défense headquarter. This role offers hybrid work model and opportunities to thrive and grow within our Sales Team.

Overview : Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. CRM will serve as the primary point of contact for assigned clients. They act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience by conducting client meetings. A CRM's shared measures are margin, revenue, client satisfaction & employee retention.

What are you looking for?

• Client Management: Develop and maintain strong long-lasting relationships with key clients in the Manufacturing, Logistics, Energy & utilities sector.
• Account Growth: Identify opportunities for growth within existing accounts and be responsible for a 10+ m€ portfolio
• Solution Delivery: Collaborate with internal teams to ensure the timely and successful delivery of our IT solutions according to client needs and objectives.
• Client Advocacy: Act as the voice of the client within the company ensuring their needs and feedback are communicated and addressed.
• Performance Tracking: Monitor and report on account performance including key metrics and client satisfaction.
• Problem Resolution: Address and resolve any issues or concerns raised by clients promptly and effectively.
• MLEU Market Insights: Stay informed about industry trends and developments through our partnership with Hyperscalers, specific trainings and success stories from other geos
• Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
• Opportunities to thrive and be recognized by your commercial performance

What are we looking for :

• 10 + years of experience in a client facing role from previous IT Professional services firms / offshore outsourcing industry.
• Aptitude to influence and communicate effectively with business stakeholders up to the C-Suite
• Proactive mindset, ability to work independently and as part of a team.
• Excellent oral and written communication skills in French and in English
• Ability to build multi-tower offers : AMS and offshore deliveries, build solutions on SAP, CRM, Data, IA etc
• Deep understanding of complex deals, build and review contracts with Legal teams and aptitude to lead from the front

Preferred Experience

• MS or MBA degree
• Experience working with multi-geo teams and offshore
• Detail oriented and able to manage and maintain all facets of complex assignments.
• Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications.
• Demonstrate the flexibility to work among diverse corporate environments and technical and non-technical audiences
• Previous success on AMS deals within one large account in the MLEU market

At Cognizant, we embrace diversity. We believe it's what helps us thrive. Our goal is to include everyone at the table, and to value and respect their unique voices and backgrounds.

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