Description

Join a high-impact Business Management function driving operational excellence, disciplined financial oversight, and scalable governance across sites.

Lead productivity, location strategy, and resiliency to optimize capacity, real estate, and end-to-end execution while enabling strategic growth.

As a Reference Data Associate in the Business Management function, you will oversee daily operations, govern headcount/taxonomy/productivity, and manage budgets, forecasts, and reporting to ensure efficiency and profitability.

Job Responsibilities

• Drive end-to-end governance across headcount, taxonomy, productivity, capacity, and reporting.
• Conduct productivity, volume, and time analyses to inform planning and process optimization.
• Manage budgets, forecasts, and financial reports; monitor expenses and revenues for profitability.
• Optimize real estate infrastructure and seat utilization with transparent metrics and controls.
• Build and enhance the operating model with location strategy and resiliency frameworks.
• Coordinate resources and cross-functional teams; track execution, milestones, and adjustments to meet deadlines.
• Maintain clear stakeholder communication; strengthen client, vendor, and partner relationships while embedding best practices.

Required qualifications, skills and capabilities

• Experience in business analysis, document lifecycle management, process transformation, operational excellence, data analysis, and reporting with business management skills.
• Graduate degree/MBA or other postgraduate degree; proficiency in project management tools and MS Office Suite.
• Strong interpersonal, verbal, and written communication; ability to influence across lines of business with high integrity and professionalism.
• Strong analytical, end-to-end critical thinking, problem-solving mindset, adaptability, and results-driven strategic thinking.

Preferred qualifications, skills and capabilities

• Experience presenting management reporting and decks at industry-standard quality.
• Track record coordinating multi-site oversight and resource capacity management.
• Demonstrated client/vendor/partner engagement supporting strategy execution and operational improvements.
• Ability to work independently and manage multiple projects simultaneously while maintaining governance discipline.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.