Description

You are a proven leader with a passion for delivering high-quality products. Join our innovative team and help us ensure that our products meet and exceed the needs of our customers.

As a Product Portfolio Operations manager for eCommerce Payments Products and Solutions, within the Merchant Services division of JPMorgan Payments, you are an expert in creating cross-product synergies. As a leader on the team, you leverage your advanced capabilities to innovate on cross product-line coordination, remove barriers to success, and create ways for teams to continuously innovate on solutions-focused products and product features.

Job responsibilities

• Works across products and product lines to help ensure delivery against business objectives
• Executes the strategy for reporting and communications to support our portfolio management operations and change initiatives
• Oversees and coaches a direct and matrixed team to best implement the strategy for adapting and executing the full product-line framework and ensures our core cross-product priorities, sequencing, and trade-offs are realized
• Implements portfolio-level tracking of controls, financials, resourcing needs, and key prioritization decisions
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Empowers the design, development and scaling of best-in-class, digital-first payments products & solutions for clients needing to conduct eCommerce, by establishing thoughtful, consumable dashboards of key metrics; ensuring Product Owners consider data & reporting thoughtfully in the product development life cycle; and
• Develops business cases and opportunity sizings for eComm Solutions, in partnership with product owners and F&BM, that help drive thoughtful prioritization and resource allocation

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness and portfolio management initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Strong sense of ownership, initiative and accountability to join an ambitious fintech environment
• Bridge-builder who can inspire confidence and between business & technical teams, and also across business units including product, analytics, finance, and other functions
• Strong executive presence, very capable and comfortable communicator, confident in interacting with and presenting to all levels of management
• Bachelor's degree
• Experience in strategy consulting
• Familiarity with software product development life cycle
• Familiarity with payments, merchant services, merchant acquiring, payment processing, and fintech payments products

Preferred qualifications, capabilities, and skills

• MBA preferred
• Experience in strategy consulting
• Familiarity with software product development life cycle
• Familiarity with payments, merchant services, merchant acquiring, payment processing, and fintech payments products

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

\n A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.\n
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\n Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.\n