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New York, NY, United States
21 hours ago
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JLL
New York, New York, United States
21 hours ago

Description

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Delivery of Client Satisfaction
  • Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests
  • Drive the account plan to deliver high quality results which exceed the client's expectations
  • Become a reference for best in class service delivery that can be leveraged to expand business
  • Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
  • Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators
  • Proactively solicits and responds to feedback and input from client
  • Establishes and maintains effective relationships with customers and gains their trust and respect


Builds and Manages High Performing Teams
  • Ensures the best qualified candidate is hired for all roles on the account
  • Thoroughly and critically assesses direct reports (and directs directs)
  • For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
  • Advances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
  • Provides point in time coaching to elevate performance


Achieve Financial Results
  • Manages to account budget, proactively identifying and preventing exceeding the plan
  • Partners with leadership when Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
  • Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable


Contributes to the Growth of the Company
  • Brings to the organization any leading practices and/or innovations developed on the account to the firm
  • Identifies opportunities both on account and within professional network to generate additional revenue - engaging the right cross-functional resources to win
  • Become internal reference for best in class service delivery that can be leveraged to expand business
  • Produces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve.
  • Understand the fundamentals of the outsourcing business and the real estate industry


Job Requirements

Education
  • This position requires a bachelor's degree in addition to a broad range of business experience acquired through previous work experience
  • MBA or similar post-graduate studies is preferred


Knowledge, Skills and Abilities

Client Focus
  • Dedicated to exceeding client expectations to ensure a no-bid contract renewal
  • Proactively solicits and responds to feedback and input from client
  • Establishes and maintains effective relationships with customers and gains their trust and respect


Results driven
  • Experience driving meaningful change
  • Ability to execute against the vision and strategy
  • Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail
  • Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required


Natural Coach
  • Clearly establishes performance expectations and goals for employees
  • Provides point in time feedback on performance of employees


Solutions Oriented
  • Uses rigor and logic to solve difficult problems with effective solutions
  • Identifies issues before they become problems
  • Looks beyond the obvious and doesn't stop at the first answers
  • Realize operating leverage through process improvement, gaining capacity for value-added work


Firm Knowledgeable
  • Understand the fundamentals of the outsourcing business and the real estate industry
  • Knows how to navigate the organization to identify experts in our products and services


Personal characteristics

The successful candidate will be results driven, execute an account plant to ensure exceptional delivery, and have the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company's critical success factors:

People leadership
  • Influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build relationship


Personal leadership
  • Inspire trust, high integrity, adapt and learn


Result leadership
  • Ensure execution, drive targeted results, focus on customers and lead courageously


What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at AccomodationRequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Job Information

  • Job ID: 60177537
  • Location:
    New York, New York, United States
  • Position Title: Senior Director, Account Management
  • Company Name: JLL
  • Job Function: Other
  • Job Type: Full-Time

Please refer to the company's website or job descriptions to learn more about them.

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