Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Executive Director, Aetna Operations Enablement Insights & Reporting is a critical leadership role responsible for enabling enterprise decision-making across Aetna Service Operations through decision-driving insights and trusted performance reporting. This role inherits an established reporting team and evolves the function beyond "reporting outputs" to a scalable insights capability-translating operational, financial, workforce, productivity/ABX, and experience signals into clear narratives, root cause driver insights, and actionable recommendations. The leader is accountable for building strong cross-functional partnerships, establishing durable performance routines (including the monthly operating review cadence), and ensuring leaders have a consistent view of performance, risks, and opportunities. The leader must exhibit strong communication, executive presence, and influence skills.

Major Responsibilities:

• Lead the transformation of Aetna Operations Enablement Insights & Reporting, building a modern, scalable reporting and insights capability that enables enterprise‑level decision‑making across Service Operations.
• Design and deliver decision‑driving insights, translating operational, financial, workforce, productivity/ABX, and experience data into clear narratives, root‑cause drivers, and actionable recommendations.
• Establish and maintain trusted performance reporting, ensuring data integrity, consistency, and accuracy across executive reporting and performance management routines.
• Own and evolve the performance management operating model, including leadership of the monthly operating review cadence and the shift from static reporting to insight‑led discussions.
• Build strong data foundations, partnering with Technology and Data teams to ensure effective data infrastructure, data warehousing, and reporting architecture that support scalability and speed‑to‑insight.
• Lead and develop a high‑performing insights and reporting team, setting clear expectations, strengthening analytical rigor, and fostering accountability for outcomes.

Required Qualifications

• 15+ years of experience in reporting, analytics, performance management, operations, strategy, or finance, with demonstrated business impact
• Proven track record managing complex, cross-functional programs and delivering enterprise-scale reporting and insights capabilities that drive measurable outcomes

Preferred Qualifications

• Preference will be given to Hybrid candidates near an approved hub location.
• Experience in health insurance industry, preferably in service operations, claims, contact center operations, payment integrity, provider operations, or regulated environments
• Successful engagement with senior leaders in distributed organizations on initiatives that require alignment, prioritization, and synthesis
• Data-Driven: leverages data and insights to make informed business decisions; translates analysis into clear implications and recommendations
• Sets Direction: establishes a clear strategy and operating model; translates enterprise needs into a scalable roadmap for reporting and insights
• Operational Excellence: protects critical reporting routines while modernizing processes to reduce manual effort and increase speed-to-insight
• Curiosity: partners deeply with business leaders to understand the decisions behind the data and identify the highest-value insight opportunities
• Beacon for Culture: demonstrated experience building organizational accountability, trust, and shared ownership of performance outcomes
• Influence: drives alignment across multiple stakeholders with competing priorities; shifts expectations from ad hoc reporting to decision-focused insights
• Communication: confident, succinct verbal communicator; produces effective written communication with minimal input from senior leaders

Education

Bachelor's degree, or equivalent experience.

Master's degree in a quantitative field or MBA preferred.

Pay Range

The typical pay range for this role is:

$131,500.00 - $303,195.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/03/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.