Description

Manager, CML Closing & Servicing (Hybrid/Remote)

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.  Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

 Job Purpose:  

This position manages a small team of CML Closing & Servicing Specialists. This position will oversee the work with Legal, Tax, Compliance, Investment Accounting and TruStage Capital Advisors Cash Management and Investment professionals to facilitate and coordinate closing deals. Manage the closing transactions for assigned asset class committed to TruStage Capital Advisors. The role will also lead and manage the servicing and monitoring of portfolios for TruStage Capital Advisors on behalf of CUNA Mutual Insurance Society. This position is also responsible for gathering, analyzing, and reporting investment data, maintaining accuracy of systems, monitoring portfolio compliance and trade settlement, and participating in select projects. Participates in and contributes toward the development of the investment operation’s investment processes and policies that achieve the objectives of investment operations. 

 Job Responsibilities:  

• Act as a liaison with third party sub-advisor on settlement and management of residential whole loans.
• Work with Financial Accounting and Investment Operations to ensure all payment are reflected accurately for CMLs and RWLs in our accounting system (PLM)
• Recommend and/or approve servicing requests from mortgage banking correspondents.  
• Review all borrower requests including, but not limited to, estate planning transfers, assumptions, partial release, condemnation requests, insurance losses, escrow and cash flow sweep disbursements. 
• Ensure servicing responses adhere to terms of the loan documents unless otherwise negotiated. 
• Work with internal & external counsel, production team, and correspondent servicers to ensure timely response to servicing requests.
• Act as liaison to correspondent servicers and address any concerns surrounding the servicing agreement, servicing manual, and/or their performance as necessary. 
• Oversee progress of annual financial review and inspections to ensure full completion. 
• Work with legal, mortgage bankers, producers to ensure timely closing of CMLs. 
• Review and sign off on loan terms in PLM for each loan closed. 
• Manage and develop junior staff (currently Jr Analyst – Closing, Servicing & Investment Ops & CML Closing Specialist). 
• Assess closing & servicing workflow and assign closings and requests to staff as necessary to ensure timely response and execution of such transactions and requests. 
• Work with junior staff to allow time and space for individual professional development as their career interests evolve. 
• Monitor evolution of closing & servicing department as the CML portfolio grows and needs change. 
• Monitor and stay up to date on industry trends and changes. 
• Actively participate in MBA peer groups including (but not limited to): Life Company Servicer’s Executive Roundtable, Closers Roundtable, Servicer Counsel, mPact Servicing Advisory Committee, and CCMS Committee. 
• Complete RBC reporting on quarterly basis. 
• Act as main point of contact for all audit requests; internal, Deloitte, and servicer or borrower. 
• Ad hoc reporting to production team and senior TruStage Capital Advisors leadership. 
   

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time. 

Requirements

• Bachelor’s Degree or equivalent work experience.
• 10+ years’ experience in Servicing and Closing Commercial Mortgage Loans. 
• Commercial Certified Mortgage Service Designation Preferred (Mortgage Bankers Association Program). 
• Strong interpersonal and demonstrated team-building and coaching skills; proven teamwork and collaboration. 
• Ability to communicate technical concepts to non-technical audiences in an informal setting.
• Ability to interact effectively with and influence other functional areas as required through collaborative relationships.  

If you’re ready to help make a difference, apply today.  A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool.  This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward.  Candidates may choose to opt out of this process.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range: $122,600.00 - $183,900.00  

At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.  Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees.  We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

 Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.